At Indochina Travel Expert, we respect your privacy and are committed to protecting your personal information. This Privacy Policy will explain what information we collect, how we use it, and the choices you have regarding your data.
1. Information We Collect
We only collect personal information that you voluntarily provide when you:
- Submit an inquiry through our contact form.
- Request a travel consultation or a tailor-made itinerary via Email, Phone number, or WhatsApp.
- Subscribe to receive travel information or promotional updates.
- Automatically through cookies and website analytics technologies.
The information we collect includes:
- Full name
- Email address
- Phone number or WhatsApp
- Nationality
- Travel preferences and trip details
- Planned travel dates (arrivals/departures)
- Budget information
- Any additional information you include in your message
We do not require users to create an account or register to use our website. Providing your personal information is entirely voluntary. However, without certain information, we may be unable to respond to your inquiry or prepare a tailor-made travel proposal.
2. How We Use Your Information
The information you provide may be used to:
- Respond to your inquiries.
- Prepare tailor-made travel proposals.
- Provide quotations and travel recommendations.
- Communicate with you regarding your requests.
- Improve our services and customer support.
- Send promotional emails or newsletters (only if you have requested or agreed to receive them).
- Analyze website performance and user behavior.
- Comply with applicable legal obligations.
We do not sell, trade, or rent your personal information to third parties.
3. When We May Share Your Information
We may share your personal information only when necessary with trusted third-party service providers who help us operate our business, such as:
- Website hosting providers
- Email communication services
- Analytics providers
- Business partners involved in our travel services
These providers may use your information only to perform services on our behalf and are required to keep it confidential. We may disclose information if required by law or to protect our legal rights.
4. How We Store Your Information
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Your personal information is stored securely and can only be accessed by authorized personnel who are required to perform their jobs.
Although we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
5. Cookies & Analytics
Our website uses cookies and similar technologies to improve your browsing experience. We also use analytics tools, including Google Analytics 4 and Google Search Console, to better understand how visitors use our website. These tools may collect anonymous information such as:
- Page views
- Session duration
- Device types
- Browser information
- Geographic information
- Referral websites
This information helps us improve our website and the services we provide.
6. Your Rights To Personal Information
Depending on your country of residence and applicable privacy law, you may have the rights to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Withdraw your consent to receive marketing communications.
- Request information about how your data is processed.
To exercise any of these rights, feel free to contact us using the contact details provided below.
7. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.
8. Changes to Our Privacy Policy
We may update our Privacy Policy from time to time to display changes in our business practices, technology, or legal requirements. Any updates will be published on this page together with the noted Effective Date.
9. Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, you can always contact us through our Contact page or via the contact information available on our website.
